Subaru Enthusiasts Car Club of the Sierras - View Single Post

DC5Denver · 2004-01-14, 01:53 PM

I decided to give John Kaneda, the owner of JIC, a chance to make things right before I through off the gloves and took it to the street, just in case Ben was acting without authority. Here is what happened…

I have been calling JIC and asking to talk to the owner, John Kaneda for the last couple days. Ben has answered the phone every time, recognizes my voice and tells me that John is not in. Today after I said “I’ll call back later” Ben said, and I quote, "I talked to John and told him that you wanted to talk to him and he said you could talk to me, I don't want to talk to customers" end quote. I could not believe what I heard, so I repeated “John said he does not want to talk to customers” and Ben said “yes”.

That is the most amazing display of a lack of customer service or concern I have heard in my life.

2004-01-14, 01:53 PM	#2
DC5Denver n00b Join Date: Jan 2004 Posts: 5	I decided to give John Kaneda, the owner of JIC, a chance to make things right before I through off the gloves and took it to the street, just in case Ben was acting without authority. Here is what happened… I have been calling JIC and asking to talk to the owner, John Kaneda for the last couple days. Ben has answered the phone every time, recognizes my voice and tells me that John is not in. Today after I said “I’ll call back later” Ben said, and I quote, "I talked to John and told him that you wanted to talk to him and he said you could talk to me, I don't want to talk to customers" end quote. I could not believe what I heard, so I repeated “John said he does not want to talk to customers” and Ben said “yes”. That is the most amazing display of a lack of customer service or concern I have heard in my life.