another thing you can do is check the box that says to use it like a storage device then find the files in windows explorer (usually in desktop/my documents and settings/my music/itunes) then drag and drop. if that doesnt work, windows media player 10 (not sure about 9), has an audio converter to convert .MP4 to .MP3 or .WMA.
I'm sure that there are many other audio converters that can convert audio into something a little more high quality than the built-in converter, but it works just as well.
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