[Kunikos]

When I did a two month stint in sales at CompUSA they threw me in digital cameras and MP3 players, despite tons of experience and product knowledge with hard drives, motherboards, monitors, and practically everything else to do with building computers (minus having an A+ cert). I was always looking up shit on the web because I didn't know what the things could do, and I made a lot of sales because I would do the quick comparison online (often on CompUSA's own site but sometimes on the manufacturer's site) and tell the customer the real poop. I hated having to sell them on the extended warranties, though. I think I only was able to successfully sell them on MP3 players because they are prone to being dropped or have non-replaceable batteries.

I would expect sales people at a car place to know all their vehicle bullet points at the very least, and not to feign product knowledge if they do not in any respect. The proper way to do it is to look it up and give an honest answer, and learn it so you don't need to look it up in the future. This way you can earn the trust of your customers and hopefully get repeat business, but I guess they are doing the opposite. They're doing the sales equivalent of the tourist-trap restaurant-- zero repeat business allows misleading service.