I had a zune given to me (gift) and think it is the worst designed product I have ever had. At first it wouldn't charge correctly and then whenever I plugged it into the computer it would just keep turning on and off non-stop. Somehow it finally kept a charge and when I tried to figure out how to transfer stuff on to it I couldn't. The oem software is the most confusing software I have ever used. I am pretty good with electronics (build my own computers, install my own car stereos, semi-proficient in photoshop/indesign and the like) and I was so frusterated with the zune I haven't even used it. I'm so angry at it I might need somebody to walk me through it so I don't have a 30g paperweight on my desk.