[sperry]

I was a big fan of Vishnu back in the days when there was only 2 choices, them or Cobb. I did their Stage 0 (the original one: up-pipe, plugs, crank pulley, MBC, and UniChip) and then added Stage 1 (TBE exhaust) plus the intercooler hoses, and finally added the EFI piggyback for the UniChip to try and get the car to run a bit smoother.

At the time, it was pretty sick, compared to the competition.

I had some issues w/ my up-pipe/header gasket. I tried 3 different gaskets, and finally gave up. I contacted Vishnu and they cross-shipped me a flex up-pipe (which were brand new on the market, and hard to come by at the time) free! Not bad!

Unfortunately, it was shortly after that, that their customer service went downhill. I emailed and called them several times trying to purchase a set of their custom valved JIC coilovers... after a few weeks of never getting a response, and never being able to leave a voicemail because their system was always full, I gave up and took my business elsewhere. In addition, just trying to get in touch w/ them for some tech-help regarding the car became impossible as well. I stopped going to Vishnu after that... I figured if they've got so much business they don't have the time to support their existing customers, or are even interested in selling me $1700 coilovers, then I'll go elsewhere.

I'm guessing the root of their customer service issues stemmed from the business growing far faster than they could cope with, especially when they got into the EVO market as well. Chances are they've caught up with things by now, since it's been more than a year since my issues w/ them. But I've moved on to a different tuner, and I'm happy with them.

BTW: I'm still running all the bits I purchased from Vishnu, except the UniChip, and I'm still very happy with the quality of their products.