Actually I said "Good" Branded Dealerships require some sort of certification, what I didnt say is that new sales people that dont certify usually do not last more than a couple of months. Subaru is a "Good" branded dealership, with a poor followup process for their sales staff at that particular dealership
What sucks about that guy of yours, is he probably barely knows how to put gas in his own car. Understanding the mechanics of a combustion engine is like rocket science to him, or setting the clock on the VHS. He probably found his calling now, he is the head clerk at the dollar store!