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Old 2006-06-05, 07:03 PM   #1
tysonK
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Join Date: Mar 2003
Location: SoCal...
Posts: 6,253
 
Car: 04 Evo 99 Cadillac
Class: street de le mod
Default Customer Service Paradox

1. Albertsons grocery store line (15 items or less)

2. Mean old man, in power chair(Albertson's provided)

I am waiting in line without a care in the world. Old man inches chair back at angle and starts to loudly berate the checkers on how bad a job they are doing trying to lull me into his manifesto.

"what the fuck are they doing anyways", old man.

"every fucking time I come her the same old shit", old man.

Standing there I know the checkers can hear him. I visually segregate myself from him with a flash of my eye and slight wave of my hand. The old man finally is paying for his stuff. Of course I don't have to tell you that his has all kinds of old man problems with the debit card . After the third time the checker quickly turns the debit card machine before the old actually pushes any buttons.

"what are going to do fucking type it for me?", old man.

"No sir, just making sure it works correctly for you", turning the machine slowly towards him "please type in your pin slowly sir", checker dude.

Old man cursing and labored, turns the handles on the battery wheelchair and leaves.

"How are you doing?", checker dude.

"Better than that guy.", me.

"He's like that every time.", dude.


So why bother giving all that respect and customer service to that guy when myself and the other customers around me felt pretty offended by him. From what I understand he is there often and is always like that.

Knowing that guy might be there again makes me not what to come back again. I would bet other people around me might feel that way. At what point do you change your scope and refuse people like that? In my expierence there are more people like this at Winco and Albertsons than Raleys. I'm not going to say it's economic based side effect that's just an observation.

Fuck that old man.
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