2006-07-07, 12:37 PM
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#2
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EJ207
Join Date: Dec 2002
Location: 39n53, 119w90
Posts: 2,698
Car: RX-8
Class: CS maybe
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Quote:
Originally Posted by sperry
..I can understand them not honoring a type-o on the website, but when they list the price of the item correctly, then forget to maintain it, that's their fault.
Of course, I recognize they're in a no-win situation. Either they honor the price and lose an actual $50, or they don't honor the price and lose my future business which doesn't have an actual price on it.
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My suggestion to them is simply that the next time they're caught in a similar no-win situation, they err on the side of supporting the customer, even if it means losing $50, and correct their list price after the sale so they don't get burned twice rather than assume the customer probably wouldn't have spent that much at their shop in the future. At the very least, they should offer to match the price of another vendor, even if it's at their loss.
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Hopefully, cancelling your order does send a message to them to make sure their website prices are kept up-to-date. The other thing they might want to think about doing is to offer the customer a voucher for a discount on some future purchase.
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