Thanks for all of your input. That is definitely one of the problems I know that we are facing is that we do a great deal of volume, so it does make it harder to take the time like we should when a vehicle such as the ones on this forum come in. The other obstacle that we face is that we try to train our guys to work on everything from a wheelbarrow tire to a giant grader tire because we have everything in that spectrum come into our stores that we can't be quite specialized as a performance shop that strictly does high-performance tires/wheels etc. These are the things I would like to try to change at my store. At the stores I've been at I have had many customers that I will only let certain employees or myself work on because I know how cautious and good they are at what they do. That will definitely be a good part of my job as an assistant manager.
As far as the tire shaving goes, we unfortunately don't do enough of them to do it locally out of our stores, but it can be done with about a week turnaround. You would be suprised on some stuff that we don't carry that we can get a hold of as well. I have put several tire/wheel packages on STi's up here with Rotas that aren't any difference price wise than Subydude. I've also put tire/wheel packages on some of my friend's who are in a VW club for the same price they could get them thru tire rack. This isn't always the case, but I am always willing to go that extra mile to try and put something together that is going to make the customer happy and not neccesarily just what we stock through our company.
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