Maybe Scott should start FECCS.org.
I had a really bad experience with Justin at Lithia. When I picked up my car, my sway bar was mounted with the ends below the axles instead of above, and they replaced two brand new parts with two identicle parts instead of doing what I asked (replaced RF fender liner instead of LF and replaced the MY04+ style skid plate with an identicle one using the same craptastic plastic fasteners). I asked Justin (my service writer) if he was willing to fix these 3 issues and he said no. Luckily Progressive took my side and paid to have the correct parts installed at Steve's.