Subaru Enthusiasts Car Club of the Sierras - View Single Post

sperry · 2003-12-02, 01:59 PM

Okay, so back at the end of October I cancelled my extended warranty (had the full coverage 5 year 60k mile extended warranty). Since I can't even seem to get my car fixed under my factory warranty, I figured the extended warranty is just as useless and decided to cancel it.

Matt and I talked to Chris (I believe that's his name) about it one night before a meet over a 4th turn, and he told me all I had to do was bring in a signed letter stating that I'd like to cancel the warranty. The value of the warranty would then be paid to my lien holder. Because I was still under the factory warranty and hadn't used the extended warranty, I would be getting the entire value of the warranty refunded.

Well, I finally got a statement from my bank that included the payment for the warranty refund... and it's only half there. I know what Lithia's going to say: "It was a 5yr 60k mile warranty, and you have 35k miles on the car, so we pro-rated the refund" or some other such BS. If that's the case, please tell me what I purchased for non-refunded half... I never recieved coverage or service under that warranty, so what did my money pay for exactly?

I was planning on calling them today, but I left all my paperwork at home, so I'll have to do it tomorrow. Anyone got some tips as to how I should go about asking for the rest of my money... I always feel like bitching up a storm everytime I have to deal with these people, but that won't get me anywhere.

Also, I'm not missing anything here right? I should get all my money back, no? I've been told by 2 people at Lithia that's the case (John Lee, the snake that sold it to me; and Chris the newer finance guy over there who seems like a decent fellow), yet I only recieved half of it...

Ugh, why is it that *nothing* ever works out with dealers. I *never* get warranty work done easily (or at all), I *always* get raped by their prices, parts are *never* in stock, and *nothing* is ever taken care of the 1st time. 'Course they had no problem processing my purchase of a WRX in lightning speed even at 11pm.

2003-12-02, 01:59 PM	#1
sperry The Doink Real Name: Scott Join Date: Nov 2002 Location: Portland, OR Posts: 20,335 Car: '09 OBXT, '02 WRX, '96 Miata Class: PDX/TT-6 The way out is through	More Lithia drama Okay, so back at the end of October I cancelled my extended warranty (had the full coverage 5 year 60k mile extended warranty). Since I can't even seem to get my car fixed under my factory warranty, I figured the extended warranty is just as useless and decided to cancel it. Matt and I talked to Chris (I believe that's his name) about it one night before a meet over a 4th turn, and he told me all I had to do was bring in a signed letter stating that I'd like to cancel the warranty. The value of the warranty would then be paid to my lien holder. Because I was still under the factory warranty and hadn't used the extended warranty, I would be getting the entire value of the warranty refunded. Well, I finally got a statement from my bank that included the payment for the warranty refund... and it's only half there. I know what Lithia's going to say: "It was a 5yr 60k mile warranty, and you have 35k miles on the car, so we pro-rated the refund" or some other such BS. If that's the case, please tell me what I purchased for non-refunded half... I never recieved coverage or service under that warranty, so what did my money pay for exactly? I was planning on calling them today, but I left all my paperwork at home, so I'll have to do it tomorrow. Anyone got some tips as to how I should go about asking for the rest of my money... I always feel like bitching up a storm everytime I have to deal with these people, but that won't get me anywhere. Also, I'm not missing anything here right? I should get all my money back, no? I've been told by 2 people at Lithia that's the case (John Lee, the snake that sold it to me; and Chris the newer finance guy over there who seems like a decent fellow), yet I only recieved half of it... Ugh, why is it that nothing ever works out with dealers. I never get warranty work done easily (or at all), I always get raped by their prices, parts are never in stock, and nothing is ever taken care of the 1st time. 'Course they had no problem processing my purchase of a WRX in lightning speed even at 11pm. __________________ Is you is, or is you ain't, my con-stit-u-ints?