SVX Paint Issues (Gilsons Autobody in Carson)

[Nick Koan]

Yeah, the car looks much better. I'm sure pics will come soon.

[Kostamojen]

I hope it does look better... Thats just horrible quality!

[sperry]

I'm gonna wash it and wax it as soon as I'm don w/ all the new stereo stuff I just put into it. Then I'll take some pictures.

The car is *much* better... Gilbert was actually pretty cool about the whole deal. The only thing I'm missing are the SVX side badges... he said he'd order some and mail them to me, so we'll see how that works out. I may have to call him up and remind him.

[ArthurS]

Get them badges yet? Glad it looks better then before.

[MattR]

Scott, what's the status, I know we found all those inperfections still the other day, have you spoken with the insurance co again?

[sperry]

Originally Posted by ArthurS

Get them badges yet? Glad it looks better then before.

Actually, like Matt said...

I washed and waxed it last weekend, and found a ton more issues. Every panel is orange-peeled, and there are drips everywhere. The work they did last time was basically turd-polishing, which became aparent after I waxed the car.

I need to talk to you about my options. I've been told that I should be able to have the car professionally polished with a very high-grit compound which should remove the orange-peel, but then it might need to be re-clear coated afterwards. If that's not enough then it may need to be repainted. Also, I have not received the missing badges.

If I hadn't paid $1100 out of pocket on this, I wouldn't be so critical of the paint quality, but (including the insurance money) this is a $4000 paint job, and it doesn't look that way. For $4000 at Shaber, I'd have a show-car quality paint job. I certainly don't want to take the car back to Gilson's... even though I think Gil's a nice guy, I don't believe his shop is willing to fix the car to factory quality.

I should be picking up the WRX from Shaber this afternoon. I think I'll bring the SVX over there when I pick it up and see what he thinks about the quality of the job, and what can be done to fix it. Perhaps Allstate, Shaber and I can come up with a solution?

[MattR]

Swing by my work after you pick up the WRX, I want to see it.

[sperry]

Originally Posted by MattR

Swing by my work after you pick up the WRX, I want to see it.

10-4

[ArthurS]

Originally Posted by sperry

I should be picking up the WRX from Shaber this afternoon. I think I'll bring the SVX over there when I pick it up and see what he thinks about the quality of the job, and what can be done to fix it. Perhaps Allstate, Shaber and I can come up with a solution?

When you bring it by Shabers, ask their opinion of the quality of work. That will help us using a second opinion. Then hit me up this afternoon and I will call our claims dept. and let them know of the situation. We'll get it handled.

[dknv]

Did you get your wrx back, and let them look at the svx?

[sperry]

Originally Posted by dknv

Did you get your wrx back, and let them look at the svx?

I got the WRX back... it's *awesome*... looks better than it's ever looked!

Bruce also looked at the SVX. He said the paint doesn't look too bad. The problem is that w/ the current non-lead based polyurethane paints, they tend to have a "memory effect" that occured on repaint jobs. Basically, no matter how much buffing you do, it'll still come up with an orange-peel finish. The only way to fix it is to chemically strip all the paint and start over (which is what they did on my WRX's hood ).

However, Bruce pointed out a bunch of spots on the SVX where Gilson's never bothered to buff at all. Specifically the rear bumper/license plate area, the door handles, etc. He said getting it re-buffed again will probably help, but due to nature of the paint, I'll probably never be able to get the car glass smooth.

Art, I'm not sure how I want to handle this. Bringing it back to Gilson's for yet another buffing doesn't appeal to me, maybe if I were bringing it down there to have those badges installed they could buff it out once more.

[doubleurx]

Originally Posted by sperry

I got the WRX back... it's *awesome*... looks better than it's ever looked!

Bruce also looked at the SVX. He said the paint doesn't look too bad. The problem is that w/ the current non-lead based polyurethane paints, they tend to have a "memory effect" that occured on repaint jobs. Basically, no matter how much buffing you do, it'll still come up with an orange-peel finish. The only way to fix it is to chemically strip all the paint and start over (which is what they did on my WRX's hood ).

However, Bruce pointed out a bunch of spots on the SVX where Gilson's never bothered to buff at all. Specifically the rear bumper/license plate area, the door handles, etc. He said getting it re-buffed again will probably help, but due to nature of the paint, I'll probably never be able to get the car glass smooth.

Art, I'm not sure how I want to handle this. Bringing it back to Gilson's for yet another buffing doesn't appeal to me, maybe if I were bringing it down there to have those badges installed they could buff it out once more.

I sense a major sand storm coming!

[ArthurS]

Originally Posted by sperry

Art, I'm not sure how I want to handle this. Bringing it back to Gilson's for yet another buffing doesn't appeal to me, maybe if I were bringing it down there to have those badges installed they could buff it out once more.

Buffing isn't a very long procedure, so when you bring it in to get the badges done, point the areas out to Gilson and have him buff it again. If it still looks like crap, then we will figure out a way to see if we can get it to shabers and have them redo the buffing.

[sperry]

Originally Posted by ArthurS

Buffing isn't a very long procedure, so when you bring it in to get the badges done, point the areas out to Gilson and have him buff it again. If it still looks like crap, then we will figure out a way to see if we can get it to shabers and have them redo the buffing.

That implies he's actually getting me the badges... as of yet I haven't heard anything. 'Course I also haven't had the time to call him and ask.