STI Unveiled. - Page 2 - Subaru Enthusiasts Car Club of the Sierras

ArthurS · 2003-01-16, 10:46 AM

Wel I dropped off my car this morning. I am going to give Lithia a chance. I turned it in with 2 seperate noises. One is the one I described, that knock when ever i turn right or go over a bump. The other is when I am going above 50mph, and let off the gas, if makes a whirring noise, but right when i put the gas back on it goes away.

My head hurts....all these noises are driving me insane.

AtomicLabMonkey · 2003-01-16, 03:18 PM

Quote:

Originally Posted by ArthurS

Wel I dropped off my car this morning. I am going to give Lithia a chance. I turned it in with 2 seperate noises. One is the one I described, that knock when ever i turn right or go over a bump. The other is when I am going above 50mph, and let off the gas, if makes a whirring noise, but right when i put the gas back on it goes away.

My head hurts....all these noises are driving me insane.

You should try driving my car.

The rattle/clunk from my front end when I go over bumps drives me nuts. I think I have a ball joint or tie-rod end going bad or something. At least your car is quieter than a modified Ford mustang. It sure goes fast though, I guess that's the important part.

sperry · 2003-01-16, 03:21 PM

Quote:

Originally Posted by AtomicLabMonkey

You should try driving my car.

The rattle/clunk from my front end when I go over bumps drives me nuts. I think I have a ball joint or tie-rod end going bad or something. At least your car is quieter than a modified Ford mustang. It sure goes fast though, I guess that's the important part.

Um, I'm pretty sure, if it's making noise it *is* bad... not "going bad", lol. Get yer coil-overs!! Then you will 0wnZ0r!

ArthurS · 2003-01-17, 09:39 AM

Well, got work back from Lithia's Service shop. The say that the knock noise in the front wheel is from the AXEL SHAFT, which needs to be replaced. The noise from decelleration over 50 mph, is from the WHEEL BARRINGS.

They would like 804.00$ for it to be replaced. I am not sure if I should attempt to take it to another shop to see if they are cheaper, or can make sure this is the actual problem.

Just one issue after another.

AtomicLabMonkey · 2003-01-17, 09:45 AM

Quote:

Originally Posted by sperry

Quote:

Originally Posted by AtomicLabMonkey

You should try driving my car.

The rattle/clunk from my front end when I go over bumps drives me nuts. I think I have a ball joint or tie-rod end going bad or something. At least your car is quieter than a modified Ford mustang. It sure goes fast though, I guess that's the important part.

Um, I'm pretty sure, if it's making noise it *is* bad... not "going bad", lol. Get yer coil-overs!! Then you will 0wnZ0r!

Dude do you change your signature like every other day now or what? lol

sperry · 2003-01-17, 09:45 AM

Take it to Carson 1st. My car had all kinds of _clutch related_ deceleration noise. My clutch was replaced under warrenty at Carson... but Lithia refused to admit there was even a problem.

I also have a hard time believing the wheel bearings are shot... how old is this car? Smacking the bumper on somthing like you did should not effect the wheel bearings AFAIK. However, a bent drive shaft would cause vibration that you might hear only when braking from high speeds...

My opinion, get a second opinion. I don't trust the guys at Lithia... especially Joe, he seems like your basic scamming mechanic to me. The fellas at Carson are up on their game.

sperry · 2003-01-17, 09:47 AM

Quote:

Originally Posted by AtomicLabMonkey

Dude do you change your signature like every other day now or what? lol

Yep

AtomicLabMonkey · 2003-01-17, 10:10 AM

Quote:

Originally Posted by sperry

Take it to Carson 1st. My car had all kinds of _clutch related_ deceleration noise. My clutch was replaced under warrenty at Carson... but Lithia refused to admit there was even a problem.

I also have a hard time believing the wheel bearings are shot... how old is this car? Smacking the bumper on somthing like you did should not effect the wheel bearings AFAIK. However, a bent drive shaft would cause vibration that you might hear only when braking from high speeds...

My opinion, get a second opinion. I don't trust the guys at Lithia... especially Joe, he seems like your basic scamming mechanic to me. The fellas at Carson are up on their game.

Yeah, wheel bearings are pretty sturdy pieces... especially with newer cars, they usually only go bad after lots of mileage. My 1987 Jeep has over 150000 miles including bad weather/snow/offroad use and it's wheel bearings are just fine. Most newer cars have sealed wheel bearings that don't need checking or maintenance for a *long* time.

ArthurS · 2003-01-17, 10:28 AM

I scheduled a appointment on Tuesday for Carson Subaru. It seems like they actually have a idea what they are talking about.

The guy at Lithia I was talking to is Merv or Marv or something. He sadi both things happend from hitting the tree. Funny thing is, the wheel barrings thing happened after 500 miles on the car, but he won't honor the warrenty.

GOD I HATE PEOPLE!

ArthurS · 2003-01-17, 11:17 AM

Such a turn of events can happen so fast. My day has turn from bad to very good.

Turns out that Lithia was very wrong, and both those pieces are fine. (They must have lied and they were probably going to replace my good parts for new parts an charge me) The problem was that the sway bar was loose. They tightened it, and bam, problem went away.

I am still taking it down to Carson on TUesday just to make sure.

Thanks for the help.

Arthur

sperry · 2003-01-17, 11:27 AM

Lithia is the worst.

Go to Carson, and get verification that nothing's wrong. Then file a complaint with Subaru of America... I've got the contact info, since I filed one about a year ago:

SOA Customer Service: 1-800-782-2783

At the minimum complain that their service guys are incompetent... you don't necessarily have to accuse them of trying to rip you off. Tell SOA just tell SOA to keep your complaint on record, so if/when other people complain there's a history of complaints. You can reference my complaint if you'd like: Case Number 374 524.

I pisses me off that they can keep up such poor service. I'll bet they regularly tell people there's major problems hoping they'll be like, "ok fix it i guess" right away. Since you hesitated, they prolly decided to just fix your problem so you don't go elsewhere and find out they were making it up.

ArthurS · 2003-01-17, 11:35 AM

YEa, your probably right. The cool thing was, when I called Carson Subaru, he asked how my axle shaft got damaged, and I told him I hit a small tree. HE said, "Well lets not mention that to Subaru.....you never hit a tree."

I thought that was hella cool of him, and because of his friendly attitute and so far from what I have heard, dependable service, I will be a customer of theres for now on.

sperry · 2003-01-17, 11:40 AM

Quote:

Originally Posted by ArthurS

YEa, your probably right. The cool thing was, when I called Carson Subaru, he asked how my axle shaft got damaged, and I told him I hit a small tree. HE said, "Well lets not mention that to Subaru.....you never hit a tree."

I thought that was hella cool of him, and because of his friendly attitute and so far from what I have heard, dependable service, I will be a customer of theres for now on.

LOL... that rules... you sure you wanna post that on here..?

ArthurS · 2003-01-17, 11:50 AM

Quote:

Originally Posted by sperry

Quote:

Originally Posted by ArthurS

YEa, your probably right. The cool thing was, when I called Carson Subaru, he asked how my axle shaft got damaged, and I told him I hit a small tree. HE said, "Well lets not mention that to Subaru.....you never hit a tree."

I thought that was hella cool of him, and because of his friendly attitute and so far from what I have heard, dependable service, I will be a customer of theres for now on.

LOL... that rules... you sure you wanna post that on here..?

Is that bad to post it on here? Do any of your work for Subaru or Lithia?

sperry · 2003-01-17, 11:51 AM

no, i was kidding...

<paranoia>
But you're leaving an electronic "paper trail"!!
</paranoia>

ArthurS · 2003-01-17, 12:09 PM

Damn papaer trails.....

I will call SOA today. Carson seemed so much better. I hate to do that do Lithia only because I know the General Manager, and he has been friends with my family for a long time. But maybe it will help him decide to get a new service staff.

sperry · 2003-01-17, 01:51 PM

Quote:

Originally Posted by ArthurS

Damn papaer trails.....

I will call SOA today. Carson seemed so much better. I hate to do that do Lithia only because I know the General Manager, and he has been friends with my family for a long time. But maybe it will help him decide to get a new service staff.

Whaaa!!? Dude, talk to the GM!!! You'll get *way* better service once they know you're down with the GM!!!

And while yer talking to him... give him my story:
http://www.doink.net/gallery/Doink%2...%20History.doc

Lithia needs to get their act together... their Service Dept. gives Subaru a bad rep.

ArthurS · 2003-01-17, 02:35 PM

I have to go talk to him soon actually, about insurance, so ill bring up both our experiences and see what he can do. Ill post what he says.

sperry · 2003-01-17, 02:35 PM

Awesome!!

ZER026D · 2003-01-19, 04:13 PM

I would have to disagree with that every time I have gone to carson subaru for service I get the worst service. I took it to them twice to get the steering wheel strait and they could not they said I need to rotate and balance my tires I did no fix and they charged me for it. The first time I took it to Lithia they fixed it and the guy Marvin he has always helped me out good giving me work for free and I didint even buy my car there.

ArthurS · 2003-01-19, 04:58 PM

Marvin was very nice about how he handled everything. I believe that some of the service people there are out to rip people of.

I hope I never have to go to another shop again anyway.

ZER026D · 2003-01-19, 06:51 PM

Well I think that carson subaru is the worst subaru shop in the country so go ahead and take your car there I wont not after they couldint put my steering wheel strate thats laim they cant even do elignment in house they take it someware els I will never recomend them to any body.

ArthurS · 2003-01-20, 03:12 PM

Well my car is feeling better, so I won't need to bring it down there. But thanks for the advice.

Whenever there is a problem, I could always take it into Sac.

2003-01-17, 09:45 AM	#31
sperry The Doink Real Name: Scott Join Date: Nov 2002 Location: Portland, OR Posts: 20,335 Car: '09 OBXT, '02 WRX, '96 Miata Class: PDX/TT-6 The way out is through	Take it to Carson 1st. My car had all kinds of _clutch related_ deceleration noise. My clutch was replaced under warrenty at Carson... but Lithia refused to admit there was even a problem. I also have a hard time believing the wheel bearings are shot... how old is this car? Smacking the bumper on somthing like you did should not effect the wheel bearings AFAIK. However, a bent drive shaft would cause vibration that you might hear only when braking from high speeds... My opinion, get a second opinion. I don't trust the guys at Lithia... especially Joe, he seems like your basic scamming mechanic to me. The fellas at Carson are up on their game. __________________ Is you is, or is you ain't, my con-stit-u-ints?

2003-01-17, 11:27 AM	#36
sperry The Doink Real Name: Scott Join Date: Nov 2002 Location: Portland, OR Posts: 20,335 Car: '09 OBXT, '02 WRX, '96 Miata Class: PDX/TT-6 The way out is through	Lithia is the worst. Go to Carson, and get verification that nothing's wrong. Then file a complaint with Subaru of America... I've got the contact info, since I filed one about a year ago: SOA Customer Service: 1-800-782-2783 At the minimum complain that their service guys are incompetent... you don't necessarily have to accuse them of trying to rip you off. Tell SOA just tell SOA to keep your complaint on record, so if/when other people complain there's a history of complaints. You can reference my complaint if you'd like: Case Number 374 524. I pisses me off that they can keep up such poor service. I'll bet they regularly tell people there's major problems hoping they'll be like, "ok fix it i guess" right away. Since you hesitated, they prolly decided to just fix your problem so you don't go elsewhere and find out they were making it up. __________________ Is you is, or is you ain't, my con-stit-u-ints?

2003-01-17, 11:51 AM	#40
sperry The Doink Real Name: Scott Join Date: Nov 2002 Location: Portland, OR Posts: 20,335 Car: '09 OBXT, '02 WRX, '96 Miata Class: PDX/TT-6 The way out is through	no, i was kidding... <paranoia> But you're leaving an electronic "paper trail"!! </paranoia> __________________ Is you is, or is you ain't, my con-stit-u-ints?

2003-01-17, 02:35 PM	#44
sperry The Doink Real Name: Scott Join Date: Nov 2002 Location: Portland, OR Posts: 20,335 Car: '09 OBXT, '02 WRX, '96 Miata Class: PDX/TT-6 The way out is through	Awesome!! __________________ Is you is, or is you ain't, my con-stit-u-ints?

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2003-01-16, 10:46 AM	#26
ArthurS EJ207 Join Date: Dec 2002 Location: Reno, NV Posts: 3,707 Car: 2011 Chevy Battle Wagon	Wel I dropped off my car this morning. I am going to give Lithia a chance. I turned it in with 2 seperate noises. One is the one I described, that knock when ever i turn right or go over a bump. The other is when I am going above 50mph, and let off the gas, if makes a whirring noise, but right when i put the gas back on it goes away. My head hurts....all these noises are driving me insane.

2003-01-17, 09:39 AM	#29
ArthurS EJ207 Join Date: Dec 2002 Location: Reno, NV Posts: 3,707 Car: 2011 Chevy Battle Wagon	Well, got work back from Lithia's Service shop. The say that the knock noise in the front wheel is from the AXEL SHAFT, which needs to be replaced. The noise from decelleration over 50 mph, is from the WHEEL BARRINGS. They would like 804.00$ for it to be replaced. I am not sure if I should attempt to take it to another shop to see if they are cheaper, or can make sure this is the actual problem. Just one issue after another.

2003-01-17, 10:28 AM	#34
ArthurS EJ207 Join Date: Dec 2002 Location: Reno, NV Posts: 3,707 Car: 2011 Chevy Battle Wagon	I scheduled a appointment on Tuesday for Carson Subaru. It seems like they actually have a idea what they are talking about. The guy at Lithia I was talking to is Merv or Marv or something. He sadi both things happend from hitting the tree. Funny thing is, the wheel barrings thing happened after 500 miles on the car, but he won't honor the warrenty. GOD I HATE PEOPLE!

2003-01-17, 11:17 AM	#35
ArthurS EJ207 Join Date: Dec 2002 Location: Reno, NV Posts: 3,707 Car: 2011 Chevy Battle Wagon	Such a turn of events can happen so fast. My day has turn from bad to very good. Turns out that Lithia was very wrong, and both those pieces are fine. (They must have lied and they were probably going to replace my good parts for new parts an charge me) The problem was that the sway bar was loose. They tightened it, and bam, problem went away. I am still taking it down to Carson on TUesday just to make sure. Thanks for the help. Arthur

2003-01-17, 11:35 AM	#37
ArthurS EJ207 Join Date: Dec 2002 Location: Reno, NV Posts: 3,707 Car: 2011 Chevy Battle Wagon	YEa, your probably right. The cool thing was, when I called Carson Subaru, he asked how my axle shaft got damaged, and I told him I hit a small tree. HE said, "Well lets not mention that to Subaru.....you never hit a tree." I thought that was hella cool of him, and because of his friendly attitute and so far from what I have heard, dependable service, I will be a customer of theres for now on.

2003-01-17, 12:09 PM	#41
ArthurS EJ207 Join Date: Dec 2002 Location: Reno, NV Posts: 3,707 Car: 2011 Chevy Battle Wagon	Damn papaer trails..... I will call SOA today. Carson seemed so much better. I hate to do that do Lithia only because I know the General Manager, and he has been friends with my family for a long time. But maybe it will help him decide to get a new service staff.

2003-01-19, 04:13 PM	#45
ZER026D EJ251 Join Date: Jan 2003 Posts: 616 Car: 01 is300 / 87 rx4 Class: ? drive fast take chances	I would have to disagree with that every time I have gone to carson subaru for service I get the worst service. I took it to them twice to get the steering wheel strait and they could not they said I need to rotate and balance my tires I did no fix and they charged me for it. The first time I took it to Lithia they fixed it and the guy Marvin he has always helped me out good giving me work for free and I didint even buy my car there.

2003-01-19, 04:58 PM	#46
ArthurS EJ207 Join Date: Dec 2002 Location: Reno, NV Posts: 3,707 Car: 2011 Chevy Battle Wagon	Marvin was very nice about how he handled everything. I believe that some of the service people there are out to rip people of. I hope I never have to go to another shop again anyway.

2003-01-19, 06:51 PM	#47
ZER026D EJ251 Join Date: Jan 2003 Posts: 616 Car: 01 is300 / 87 rx4 Class: ? drive fast take chances	Well I think that carson subaru is the worst subaru shop in the country so go ahead and take your car there I wont not after they couldint put my steering wheel strate thats laim they cant even do elignment in house they take it someware els I will never recomend them to any body.

2003-01-20, 03:12 PM	#48
ArthurS EJ207 Join Date: Dec 2002 Location: Reno, NV Posts: 3,707 Car: 2011 Chevy Battle Wagon	Well my car is feeling better, so I won't need to bring it down there. But thanks for the advice. Whenever there is a problem, I could always take it into Sac.