Wing shipped, arrived cracked =( - Subaru Enthusiasts Car Club of the Sierras

JonnydaJibba · 2005-05-31, 08:44 PM

I've been to 2 shops, who quoted the damage at about $300+. The company who shipped it said that they would compensate me for the damage, but deliberations are going slow. The shipping co doesn't seem to want to claim responsability. Anyone know a place that does fiberglass work that wouldn't drain my money? Or any other alternative?

Thanks...I hope.

Nick Koan · 2005-05-31, 09:03 PM

Sorry, I'm of no help, but that sucks man. Good luck.

JC · 2005-05-31, 09:23 PM

Damn man, that's bad. Who did you buy it from? I'd get re-embursed and get another one.

JonnydaJibba · 2005-05-31, 09:44 PM

I got it from Top Car Wing. They said they would reimburse me if I have a shop fix it, but so far, that would cost more then the wing.

tysonK · 2005-05-31, 09:50 PM

Quote:

Originally Posted by JonnydaJibba

I got it from Top Car Wing. They said they would reimburse me if I have a shop fix it, but so far, that would cost more then the wing.

Yah, I say a new wing from the vendor is in order. Send that cracked product back.

MattR · 2005-05-31, 10:08 PM

Who was the shipping company?

sybir · 2005-06-01, 09:25 AM

Quote:

Originally Posted by MattR

Who was the shipping company?

Supertrucker's *on* this shit

MattR · 2005-06-01, 03:51 PM

Quote:

Originally Posted by sybir

Supertrucker's *on* this shit

Nah, jus tsurious, because you should be able to file a freight claimm, as long as the damage to the carton was noted at delivery...

JonnydaJibba · 2005-06-01, 04:17 PM

The shipping co is either UPS or FedEx. Top Car Wing is filing a claim against whichever one it is. They want pics of the box, but the box is pretty spotless. I might just have to call the shipping co myself.

At least I got my new(er) trunk on today.

doubleurx · 2005-06-01, 07:08 PM

Quote:

Originally Posted by JonnydaJibba

The shipping co is either UPS or FedEx. Top Car Wing is filing a claim against whichever one it is. They want pics of the box, but the box is pretty spotless. I might just have to call the shipping co myself.

At least I got my new(er) trunk on today.

The company you bought it from chose the shipper. They must replace it at their cost. Don't settle for a repair. At that point you might as well have paid for a re-furbished or used product. Givemhell.

JonnydaJibba · 2005-06-02, 05:02 PM

This is from Top Car Wing.
"(2) I have spent a long time arguing with the boss to attain this second option. The second option is that we will give you a replacement for the item free of charge, but the shipping costs would have to be paid by you. As before, the shipping would cost $100 since the customs fee for products over US$200 costs $40 just to get past the customs office... not even including the shipping costs of the courier company... "

Had I known they offered shipping insurance (it wasn't ANYWHERE within the shipping options) none of this would have happened. So...basically I have to pay $100 for the UPS's F up.

JC · 2005-06-02, 05:06 PM

That's bullshit.

Dean · 2005-06-02, 05:25 PM

Quote:

Originally Posted by JonnydaJibba

This is from Top Car Wing.
"(2) I have spent a long time arguing with the boss to attain this second option. The second option is that we will give you a replacement for the item free of charge, but the shipping costs would have to be paid by you. As before, the shipping would cost $100 since the customs fee for products over US$200 costs $40 just to get past the customs office... not even including the shipping costs of the courier company... "

Had I known they offered shipping insurance (it wasn't ANYWHERE within the shipping options) none of this would have happened. So...basically I have to pay $100 for the UPS's F up.

If the box was undamaged, then it was packed incorectly which is entirely their fault. Even if the box was damaged, it is the shipper's option to ship an item uninsured, and unless otherwise stated in writting, they are taking the risk doing so, not the buyer.

Did you pay with a credit card? If so, you can tell them to shove it and challenge the charge on your credit card. Also, they are more than welcome to provide a seller paid return shipping label, or you will provide proof of distruction if they would prefer.

You would be happy to post this experience on every Subaru web site in the known world as well, and you would like to be able to post a positive outcome.

P.S. The replacement has no value since it is a replacement for something that has already had customs paid.

LetItRev · 2005-06-02, 07:07 PM

What Dean said and...

I hope you paid with a credit card. If so, call them, explain what has happened, that you wish to dispute the charges, etc.

They will then start the process which usually involves you filling out a form, stating what occured etc.

Keep us posted.

JonnydaJibba · 2005-06-02, 11:26 PM

This is the deal, UPS won't cover the damage, so I am just going to send Top Car Wing $100 to cover shipping of a new wing(they are in Canada), and I will just keep this wing. And they will insure the package this time. First thought that came to my head was "Hell yeah, I'll sell this bitch," which is what the dude suggested I do.

All this was a pain in the ass, but I must say it turned out pretty good. Maybe even a profit to be made here. You'll probably see it in the classifieds sometime in the near future, probably after I get it repaired.

Thanks for all the suggestions and help. All I had to do was lay my foot down, or put it down? I dunno.

2005-05-31, 08:44 PM	#1
JonnydaJibba EJ207 Join Date: Apr 2005 Location: Reno/Sparks, Nevada Posts: 3,482 Car: 2000 2.5RS Class: RestNPeace Master Slurper.	Wing shipped, arrived cracked =( I've been to 2 shops, who quoted the damage at about $300+. The company who shipped it said that they would compensate me for the damage, but deliberations are going slow. The shipping co doesn't seem to want to claim responsability. Anyone know a place that does fiberglass work that wouldn't drain my money? Or any other alternative? Thanks...I hope.

2005-05-31, 09:03 PM	#2
Nick Koan JDM Cowboy Real Name: Nick Join Date: Oct 2003 Location: Somewhere Posts: 8,642 Car: 2015 Mazda 3	Sorry, I'm of no help, but that sucks man. Good luck. __________________ While a standard engine is powered by a belt connected to the crankshaft, a turbo engine runs on its own exhaust steam, making it more energy efficient. -- CNN

2005-05-31, 09:23 PM	#3
JC Ask me about dubs! Real Name: JC Join Date: Dec 2002 Location: Orange, CA Posts: 2,895 Car: 2013 Triumph Speed Triple R	Damn man, that's bad. Who did you buy it from? I'd get re-embursed and get another one. __________________ Actually, I am a rocket scientist.

2005-05-31, 10:08 PM	#6
MattR El Matador Real Name: Matt Join Date: Dec 2002 Location: Reno, NV Posts: 10,660 Car: 2012 Toyota Tacoma Class: ?	Who was the shipping company? __________________ "Dallas..We have a problem.”

2005-06-02, 05:06 PM	#12
JC Ask me about dubs! Real Name: JC Join Date: Dec 2002 Location: Orange, CA Posts: 2,895 Car: 2013 Triumph Speed Triple R	That's bullshit. __________________ Actually, I am a rocket scientist.

2005-05-31, 09:44 PM	#4
JonnydaJibba EJ207 Join Date: Apr 2005 Location: Reno/Sparks, Nevada Posts: 3,482 Car: 2000 2.5RS Class: RestNPeace Master Slurper.	I got it from Top Car Wing. They said they would reimburse me if I have a shop fix it, but so far, that would cost more then the wing.

2005-06-01, 04:17 PM	#9
JonnydaJibba EJ207 Join Date: Apr 2005 Location: Reno/Sparks, Nevada Posts: 3,482 Car: 2000 2.5RS Class: RestNPeace Master Slurper.	The shipping co is either UPS or FedEx. Top Car Wing is filing a claim against whichever one it is. They want pics of the box, but the box is pretty spotless. I might just have to call the shipping co myself. At least I got my new(er) trunk on today.

2005-06-02, 05:02 PM	#11
JonnydaJibba EJ207 Join Date: Apr 2005 Location: Reno/Sparks, Nevada Posts: 3,482 Car: 2000 2.5RS Class: RestNPeace Master Slurper.	This is from Top Car Wing. "(2) I have spent a long time arguing with the boss to attain this second option. The second option is that we will give you a replacement for the item free of charge, but the shipping costs would have to be paid by you. As before, the shipping would cost $100 since the customs fee for products over US$200 costs $40 just to get past the customs office... not even including the shipping costs of the courier company... " Had I known they offered shipping insurance (it wasn't ANYWHERE within the shipping options) none of this would have happened. So...basically I have to pay $100 for the UPS's F up.

2005-06-02, 07:07 PM	#14
LetItRev R.I.P. Join Date: Nov 2003 Location: Reno, Nevada Posts: 501 Car: 2004 WRX	What Dean said and... I hope you paid with a credit card. If so, call them, explain what has happened, that you wish to dispute the charges, etc. They will then start the process which usually involves you filling out a form, stating what occured etc. Keep us posted.

2005-06-02, 11:26 PM	#15
JonnydaJibba EJ207 Join Date: Apr 2005 Location: Reno/Sparks, Nevada Posts: 3,482 Car: 2000 2.5RS Class: RestNPeace Master Slurper.	This is the deal, UPS won't cover the damage, so I am just going to send Top Car Wing $100 to cover shipping of a new wing(they are in Canada), and I will just keep this wing. And they will insure the package this time. First thought that came to my head was "Hell yeah, I'll sell this bitch," which is what the dude suggested I do. All this was a pain in the ass, but I must say it turned out pretty good. Maybe even a profit to be made here. You'll probably see it in the classifieds sometime in the near future, probably after I get it repaired. Thanks for all the suggestions and help. All I had to do was lay my foot down, or put it down? I dunno. Last edited by JonnydaJibba; 2005-06-02 at 11:34 PM.

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