Les Schwab Tires --Stay away from them!! - Subaru Enthusiasts Car Club of the Sierras

WRXlerate · 2009-06-05, 10:55 AM

This review is from my recent experience at the one on Oddie Blvd within the past month and a half.
I've had 2 horrible issues with this place, I thought I'd give them a chance to redeem themselves from the first.

I had my alignment done there, and specifically told them I wanted my steering wheel straight, he said no problem. I get it back and it is far from straight while driving in a straight line, on a level road. So I take it back in and he re-aligns it, no charge, and says one side was 1 deg off. I then take it and on my way to work I notice the wheel is still not straight. Very annoying!!

I had a nail in a tire I needed fixed, they are just up the road and friends have always said they take care of your wheels. I took my nearly new BBS wheel into them and they TRASHED the whole edge of the wheel, around the complete circumference. They claimed there was a rock in their machine that did it. The manager sends the wheel out to Sierra Wheel to get fixed. The wheel shows up and looks like it had been painted with a rattle can. Obviously I'm past pissed off at this point. He then tries for nearly 2 weeks to find a used wheel which he can't. They end up ordering a new wheel from Subaru for $900, and they refuse to mount my tire on it. He then tells me I'm not welcome at his shop any more. I was totally respectful every time I went in and while talking with him on the phone. I never lost my temper although I was close.

I found that very offensive that he had an attitude with me when his shop was what caused the whole issue. I give them credit for replacing the wheel, but show a little decency toward your customers. They even still charged me for the flat repair.

IF YOU VALUE YOUR WHEELS STAY AWAY FROM THESE KNUCKLEHEADS!!

sperry · 2009-06-05, 11:25 AM

Les Schwab has been known as a terrible place to go to for a while now... lots of stories similar to yours.

But hey, at least you got a free full-size spare out of it, right?

100_Percent_Juice · 2009-06-05, 11:50 AM

Hey this reminds me of another thread about les schwab. Oh yeah, it was mine.

Mine dragged out for a lot longer than I would have liked but I guess I got a new wheel from them eventually and the kid who jacked it up *the second time* doesn't work there anymore. My wheel only cost $290 and they make a claim to their insurance anyways so I don't see why they cop an attitude. At least when they screwed up your wheel they admitted that the machine did it.

WRXlerate · 2009-06-05, 12:27 PM

Quote:

Originally Posted by sperry

Les Schwab has been known as a terrible place to go to for a while now... lots of stories similar to yours.

But hey, at least you got a free full-size spare out of it, right?

No luck on the spare, the manager was being a total a$$, I didn't even ask.

Sorry for starting another thread, didn't view any older threads and didn't see one in the current menu.

100_Percent_Juice · 2009-06-05, 12:31 PM

Oh I didn't mean to say you shouldn't have started this thread. I was just reminded of how mad I was when they did that to me. No spare for me either, they kept my messed up wheel.

knucklesplitter · 2009-06-09, 10:58 AM

I have had good luck with Mill Street Tire on guess-what-street and Telegraph. Their prices are fine, they have been on time, and they are very okay with TireRack.com shipping to them directly (as they are also a TireRack-approved installer).

And yeah, I know the tirerack warehouse is nearby, but the shipping is pretty cheap and is worth it to avoid the time and hassle to me.

A1337STI · 2009-06-09, 03:04 PM

I go to MR HubCap because their install prices are so cheap. 4 new 17's ? $40 mounted and balanced. just tell them I sent you.

course they might mess up a rim too. but so far i've only had good deals with them, and no rim damage.

WRXlerate · 2009-06-09, 06:50 PM

From now on, I'm not even going to check on price. I just want someone that won't ruin my wheels. I'll pay $25/wheel for m&b, I just want it done right!

wrxkidid · 2009-06-09, 07:46 PM

too bad i couldn't talk my dad into buying a mounting machine and balancer for our garage...i got pretty good at it when I worked in the shop.

I hear nissan is good at it...

Kevin M · 2009-06-09, 07:53 PM

Quote:

Originally Posted by WRXlerate

From now on, I'm not even going to check on price. I just want someone that won't ruin my wheels. I'll pay $25/wheel for m&b, I just want it done right!

IIRC, that's the retail rate at Nissan.

MPREZIV · 2009-06-10, 06:54 AM

$59.95 MB4 now!!!

Kevin M · 2009-06-10, 09:41 AM

Sweet!

WRXlerate · 2009-06-10, 11:26 AM

So, Nissan won't screw up my wheels? Do they fix flats too, or they strictly just m&b?

100_Percent_Juice · 2009-06-10, 12:21 PM

Nissan will treat you like a king and your car will always leave in better condition than when it arrived.

sperry · 2009-06-10, 12:35 PM

Quote:

Originally Posted by WRXlerate

So, Nissan won't screw up my wheels? Do they fix flats too, or they strictly just m&b?

The only thing they won't do is poop in your van. I hear they're not in the business of doing that.

MPREZIV · 2009-06-10, 01:36 PM

Quote:

Originally Posted by WRXlerate

So, Nissan won't screw up my wheels? Do they fix flats too, or they strictly just m&b?

I can guarantee that I won't screw up your wheels, but I can't speak for anybody else!

I work at Nissan. If you come in and ask for Cory, you'll be well taken care of! And I do any service or repair outside of paint and body. Flat repair is $15!

Quote:

The only thing they won't do is poop in your van. I hear they're not in the business of doing that.

Pure win. That dude's been SERIOUSLY missed around here.

sperry · 2009-06-10, 01:41 PM

Quote:

Originally Posted by MPREZIV

Pure win. That dude's been SERIOUSLY missed around here.

...actually, w/ Keone gone, are you guys in the business of pooping in peoples' vans now?

Jeikun · 2009-06-10, 08:23 PM

Depending on how much M&B is at Lithia Subaru, I may take it to you guys. Wanna do my car, Cory?

cody · 2009-06-10, 09:01 PM

You couldn't pay me to take my car to Lithia.

Jeikun · 2009-06-10, 09:33 PM

Haha. It's just for the oil changes. I dont really have time to do them myself...

wrxkidid · 2009-06-11, 12:55 AM

why dont you bring your car to me Ill do it for 10 dollars or a twelve pack of pbr, plus parts and I wont screw it up and its a lot closer than lithia, a lot faster, and a lot cheaper...and your helping a poor college kid out.

MPREZIV · 2009-06-11, 06:27 AM

Quote:

Originally Posted by Jeikun

Depending on how much M&B is at Lithia Subaru, I may take it to you guys. Wanna do my car, Cory?

If you want me to do them, I'll do them!

Kevin M · 2009-06-11, 09:23 AM

Quote:

Originally Posted by wrxkidid

why dont you bring your car to me Ill do it for 10 dollars or a twelve pack of pbr, plus parts and I wont screw it up and its a lot closer than lithia, a lot faster, and a lot cheaper...and your helping a poor college kid out.

I'm guessing he bought the Lithia lifetime oil change pyramid scheme. I mean, service.

Jeikun · 2009-06-11, 05:19 PM

Quote:

Originally Posted by Kevin M

I'm guessing he bought the Lithia lifetime oil change pyramid scheme. I mean, service.

Haha, something like that.

Quote:

Originally Posted by wrxkidid

why dont you bring your car to me Ill do it for 10 dollars or a twelve pack of pbr, plus parts and I wont screw it up and its a lot closer than lithia, a lot faster, and a lot cheaper...and your helping a poor college kid out.

I appreciate the offer, but if I ever decide to sell the car I want to have those receipts and records, ya know? Because I KNOW I'm not gonna be trading-in with the work I'm doing on my car...

cody · 2009-06-12, 09:19 AM

Just record the oil changes on mysubaru.com and keep the receipts for the oil itself. IMO, that would be better than having it done at the dealer, provided you're using good quaity synthetic oil.

2009-06-05, 10:55 AM	#1
WRXlerate EJ22 Real Name: John B. Join Date: May 2005 Location: Behind a brick wall. Posts: 471 Car: 02 Soccermom Wagon Class: "sleeper" Destroying V8 Egos 4 cylinders at a time	Les Schwab Tires --Stay away from them!! This review is from my recent experience at the one on Oddie Blvd within the past month and a half. I've had 2 horrible issues with this place, I thought I'd give them a chance to redeem themselves from the first. I had my alignment done there, and specifically told them I wanted my steering wheel straight, he said no problem. I get it back and it is far from straight while driving in a straight line, on a level road. So I take it back in and he re-aligns it, no charge, and says one side was 1 deg off. I then take it and on my way to work I notice the wheel is still not straight. Very annoying!! I had a nail in a tire I needed fixed, they are just up the road and friends have always said they take care of your wheels. I took my nearly new BBS wheel into them and they TRASHED the whole edge of the wheel, around the complete circumference. They claimed there was a rock in their machine that did it. The manager sends the wheel out to Sierra Wheel to get fixed. The wheel shows up and looks like it had been painted with a rattle can. Obviously I'm past pissed off at this point. He then tries for nearly 2 weeks to find a used wheel which he can't. They end up ordering a new wheel from Subaru for $900, and they refuse to mount my tire on it. He then tells me I'm not welcome at his shop any more. I was totally respectful every time I went in and while talking with him on the phone. I never lost my temper although I was close. I found that very offensive that he had an attitude with me when his shop was what caused the whole issue. I give them credit for replacing the wheel, but show a little decency toward your customers. They even still charged me for the flat repair. IF YOU VALUE YOUR WHEELS STAY AWAY FROM THESE KNUCKLEHEADS!! __________________ Stuff sold by the gram is always more exciting than stuff sold by the pound. JC

2009-06-05, 11:25 AM	#2
sperry The Doink Real Name: Scott Join Date: Nov 2002 Location: Portland, OR Posts: 20,335 Car: '09 OBXT, '02 WRX, '96 Miata Class: PDX/TT-6 The way out is through	Les Schwab has been known as a terrible place to go to for a while now... lots of stories similar to yours. But hey, at least you got a free full-size spare out of it, right? __________________ Is you is, or is you ain't, my con-stit-u-ints?

2009-06-05, 11:50 AM	#3
100_Percent_Juice (40 percent vodka) Real Name: Joel Join Date: Oct 2006 Location: Reno, NV Posts: 4,446 Car: 2004WRX Class: Baby-Hauler/GroceryGetter	Hey this reminds me of another thread about les schwab. Oh yeah, it was mine. Mine dragged out for a lot longer than I would have liked but I guess I got a new wheel from them eventually and the kid who jacked it up the second time doesn't work there anymore. My wheel only cost $290 and they make a claim to their insurance anyways so I don't see why they cop an attitude. At least when they screwed up your wheel they admitted that the machine did it. __________________ "A power nap is when you sleep on someone who is weaker than you." - Dimitri Martin

2009-06-05, 12:31 PM	#5
100_Percent_Juice (40 percent vodka) Real Name: Joel Join Date: Oct 2006 Location: Reno, NV Posts: 4,446 Car: 2004WRX Class: Baby-Hauler/GroceryGetter	Oh I didn't mean to say you shouldn't have started this thread. I was just reminded of how mad I was when they did that to me. No spare for me either, they kept my messed up wheel. __________________ "A power nap is when you sleep on someone who is weaker than you." - Dimitri Martin

2009-06-09, 03:04 PM	#7
A1337STI EJ205 Join Date: Jan 2006 Location: Reno, NV Posts: 1,840 Car: Impreza and an Impreza Class: AS / CRS PerfStock "pedal on the right"	I go to MR HubCap because their install prices are so cheap. 4 new 17's ? $40 mounted and balanced. just tell them I sent you. course they might mess up a rim too. but so far i've only had good deals with them, and no rim damage. __________________ Fighting uphill battles, one bullet at a time!

2009-06-09, 10:58 AM	#6
knucklesplitter EJ205 Real Name: Matt Taylor Join Date: Jun 2005 Location: Cousin-Fck, Carolina Posts: 1,475 Wish in one hand and sht in the other...	I have had good luck with Mill Street Tire on guess-what-street and Telegraph. Their prices are fine, they have been on time, and they are very okay with TireRack.com shipping to them directly (as they are also a TireRack-approved installer). And yeah, I know the tirerack warehouse is nearby, but the shipping is pretty cheap and is worth it to avoid the time and hassle to me.

2009-06-09, 06:50 PM	#8
WRXlerate EJ22 Real Name: John B. Join Date: May 2005 Location: Behind a brick wall. Posts: 471 Car: 02 Soccermom Wagon Class: "sleeper" Destroying V8 Egos 4 cylinders at a time	From now on, I'm not even going to check on price. I just want someone that won't ruin my wheels. I'll pay $25/wheel for m&b, I just want it done right! __________________ Stuff sold by the gram is always more exciting than stuff sold by the pound. JC

2009-06-09, 07:46 PM	#9
wrxkidid EJ205 Join Date: Jan 2007 Location: Incline Village, NV Posts: 1,232 Car: 1999 Jeep Grand Cherokee Ltd. 5.7l Class: None :/ Cory, just put a 4g63 in it.	too bad i couldn't talk my dad into buying a mounting machine and balancer for our garage...i got pretty good at it when I worked in the shop. I hear nissan is good at it... __________________ Mosey down the road.

2009-06-10, 06:54 AM	#11
MPREZIV Token Real Name: Le Stig Afrique? Join Date: Jun 2005 Location: sitting next to a big yellow box Posts: 3,589 Car: 2001 Impreza 2.5 RS Class: 05 TDSP No, I won't work on your car. F your car*	$59.95 MB4 now!!! __________________ "...these condoms have a topical anesthetic to reduce sensitivity, so you can last longer. What a paradox. You can't feel a thing, but you can f*ck for HOURS..."

2009-06-10, 09:41 AM	#12
Kevin M EJ22T Join Date: Sep 2003 Location: Reno Posts: 9,445 Car: '93/'01 GF6, mostly red Class: 19 FP	Sweet! __________________ FWD is the new AWD

2009-06-10, 11:26 AM	#13
WRXlerate EJ22 Real Name: John B. Join Date: May 2005 Location: Behind a brick wall. Posts: 471 Car: 02 Soccermom Wagon Class: "sleeper" Destroying V8 Egos 4 cylinders at a time	So, Nissan won't screw up my wheels? Do they fix flats too, or they strictly just m&b? __________________ Stuff sold by the gram is always more exciting than stuff sold by the pound. JC

2009-06-10, 12:21 PM	#14
100_Percent_Juice (40 percent vodka) Real Name: Joel Join Date: Oct 2006 Location: Reno, NV Posts: 4,446 Car: 2004WRX Class: Baby-Hauler/GroceryGetter	Nissan will treat you like a king and your car will always leave in better condition than when it arrived. __________________ "A power nap is when you sleep on someone who is weaker than you." - Dimitri Martin

2009-06-10, 08:23 PM	#18
Jeikun EJ22 Real Name: Jake Niedle Join Date: Mar 2008 Location: Damonte Ranch Posts: 427 Car: 2006 WRX Limited Class: little to none	Depending on how much M&B is at Lithia Subaru, I may take it to you guys. Wanna do my car, Cory?

2009-06-10, 09:01 PM	#19
cody Candy Mountain Real Name: Cody Join Date: May 2005 Location: Californication Posts: 7,751 Car: 03 Pussy Wagon, now with more pink! Class: TESP OMG Internet!	You couldn't pay me to take my car to Lithia. __________________ Slow and low, that is the tempo.

2009-06-10, 09:33 PM	#20
Jeikun EJ22 Real Name: Jake Niedle Join Date: Mar 2008 Location: Damonte Ranch Posts: 427 Car: 2006 WRX Limited Class: little to none	Haha. It's just for the oil changes. I dont really have time to do them myself...

2009-06-11, 12:55 AM	#21
wrxkidid EJ205 Join Date: Jan 2007 Location: Incline Village, NV Posts: 1,232 Car: 1999 Jeep Grand Cherokee Ltd. 5.7l Class: None :/ Cory, just put a 4g63 in it.	why dont you bring your car to me Ill do it for 10 dollars or a twelve pack of pbr, plus parts and I wont screw it up and its a lot closer than lithia, a lot faster, and a lot cheaper...and your helping a poor college kid out. __________________ Mosey down the road.

2009-06-12, 09:19 AM	#25
cody Candy Mountain Real Name: Cody Join Date: May 2005 Location: Californication Posts: 7,751 Car: 03 Pussy Wagon, now with more pink! Class: TESP OMG Internet!	Just record the oil changes on mysubaru.com and keep the receipts for the oil itself. IMO, that would be better than having it done at the dealer, provided you're using good quaity synthetic oil. __________________ Slow and low, that is the tempo.

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